Your Main Goal Is to Extract Clarity
Your main goal, and you don't yet know it,
is to extract clarity. Clarity comes from many places. Your customers pain and desires. Your team that's hustling with their heads down.
Have you ever had sales and engineering talk to each other directly, and taken that raw, contentious material and turned it into a roadmap? Beautiful things happen.
You don't have to yell and demand and browbeat.
You just need to get the brains in the room, treat them with respect and they'll produce total gold.
The exact missing email in a conversation with your existing customer that gets them to sign for the next year.
The technical approach that won't corner you and will get that feature out the door.
That compromise between Product's dream and Engineering's nightmare - that's where the magic happens. You ship and customers are happy. And so are your people.
DM me. I make this happen in your organization.